Shipping Policy

Our Commitment to You

At Jockey Shop, we understand that the perfect fit is essential, especially when it comes to intimate apparel and everyday fashion. Our policies are designed to offer you a seamless and worry-free shopping experience, from the moment you place your order to the day it arrives at your door. We are dedicated to your complete satisfaction, reflecting the same care and quality we put into crafting our products.

Shipping Information

We are proud to offer global shipping to bring our collection directly to you (excluding Asia and a few remote regions).

Order Processing

Please allow 1-2 business days for us to carefully process and prepare your order for shipment.

Shipping Methods & Delivery Timelines

We offer two convenient shipping options to meet your needs:

Standard Shipping ( $12.95 )
We ship via trusted carriers like DHL or FedEx. Your order should arrive within 10-15 business days after it has been shipped.
Free Shipping
For orders over $50, enjoy free shipping via EMS. Delivery typically occurs within 15-25 business days after shipping.

Hassle-Free Returns & Exchanges

We want you to love every item you purchase. If something isn’t quite right, our straightforward returns process is here to help.

Timeframe for Returns & Exchanges

We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order.

Condition of Items

To be eligible for a return or exchange, items must meet the following criteria:

Unworn, unwashed, and in original condition.
In the original packaging with all tags attached.
Accompanied by the original receipt or proof of purchase.

Important: Non-Returnable Items

For health, safety, and hygiene reasons, the following items are considered final sale and cannot be returned or exchanged:

Intimates (e.g., briefs, thongs, boyshorts)
Lingerie (non-outerwear intimate items)
Slips & Shapewear (due to direct contact with the body)
Nursing Bras & New Intimates

We ensure our product descriptions, size charts, and imagery are detailed to help you make the perfect choice for these essential items.

How to Initiate a Return or Exchange: A Step-by-Step Guide

Contact Us: Within 15 days of delivery, please email our customer support team at [email protected] with your order number and details about the item. You may use the template provided below.
Wait for Instructions: Our team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send anything back without an RMA number.
Ship the Item(s): Carefully package the eligible item(s) and mail them to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it arrives at our facility.
Processing: Once we receive and inspect your return, we will process your exchange or refund.

Return Shipping Costs

For returns that are not due to our error (e.g., a defective item), the customer is responsible for the return shipping costs. The original outbound shipping fee is non-refundable.

Refund Timeline and Method

Please allow 1-2 business days for us to process your return after we receive it.

Timeline: Refunds will be issued to your original method of payment within 5-10 business days after processing is complete. The timing for the refund to appear in your account may vary depending on your bank or credit card company.
Method: Refunds are issued via the original payment method (Visa, MasterCard, JCB, or PayPal).
Exchanges: For size exchanges, we will ship the new item to you as soon as we process your return. Standard or free shipping charges will apply based on the new order value.

Return Request Email Template

You can copy and paste the template below to initiate your return request.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Jockey Shop Customer Support Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item for Return/Exchange:
– Product Name: [e.g., Cotton Blend V-Neck T-Shirt]
– Size: [e.g., Medium]
– Color: [e.g., Heather Grey]
– Reason for Return/Exchange: [Please specify reason, e.g., doesn’t fit, defective, etc.]

I confirm that the item is unworn, unwashed, and has all original tags attached.

Please send me the return authorization and instructions at your earliest convenience.

Thank you,
[Your Name]