Welcome to the Jockey Shop FAQ page! We’re dedicated to making your shopping experience for stylish and comfortable apparel as smooth and enjoyable as possible. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our friendly customer support team is always happy to help!
Products & Sizing
What types of clothing do you specialize in?
We specialize in a wide range of women’s fashion essentials designed for comfort, confidence, and style. Our collection includes Bodysuits, Bras, Dresses, Graphic Tees, Intimates, Jeans, Lingerie, Maternity Clothing, Nursing Bras, Plus Size Clothing, Shirts & Blouses, Slips & Shapewear, Sweatshirts & Hoodies, T-Shirts, Tank Tops, Tops, and Underwear.
Do you offer plus-size and maternity options?
Absolutely! We believe every woman deserves to feel fabulous. Our collection features a dedicated range of Plus Size Clothing and Maternity Clothing, including comfortable and supportive Nursing Bras, to cater to your evolving style and body.
How do I choose the right size?
We recommend checking the specific size chart provided on each product page for the most accurate fit. As our focus is on intimate apparel like bras, lingerie, and shapewear, paying close attention to measurements is key to finding your perfect fit.
Ordering & Payment
What payment methods do you accept?
We offer a secure checkout and accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for your convenience and security.
Is my payment information secure?
Yes, absolutely. We use advanced encryption technology to ensure all your payment and personal information is kept safe and secure.
Shipping & Delivery
Where do you ship to?
We proudly deliver our trendsetting designs worldwide! However, we are currently unable to ship to a few remote areas and parts of Asia.
What are my shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order is processed in 1-2 business days and delivered within 10-15 days after dispatch.
- Free Shipping: Available on orders over $50, shipped via EMS. Your order is processed in 1-2 business days and delivered within 15-25 days after dispatch.
How long will it take to receive my order?
Please allow 1-2 business days for us to carefully prepare your order. After dispatch, delivery times depend on your chosen shipping method (see above). Please note that delivery times may occasionally be affected by customs processes, which are beyond our control.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to get real-time updates on your delivery’s progress.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. We offer a hassle-free return policy within 15 days of you receiving your items. Please visit our dedicated Returns Page for detailed instructions on how to initiate a return.
Are all items eligible for return?
For health and hygiene reasons, certain intimate items like bras and lingerie may have specific return conditions. Please check our Returns Policy for detailed information on which items are eligible for a return or exchange.
Contact & Support
How can I contact customer service?
We’re here to help! For any questions not answered here, or if you need assistance with an order, please don’t hesitate to reach out to our support team at [email protected]. You can also write to us at our store: 958 College Street, Atlanta, US 30331.
Thank you for choosing Jockey Shop—where fashion meets convenience, and every delivery brings a touch of confidence to your door!